The refund amount will be equals payment amount minus 3.49% + $0.49 merchant processor fee. We apologize for any inconvenince but every credit card processor charges merchant fees for accepting credit cards and each time a refund is issued, the fees are not refundable.
Please see How to Change My Order.
To avoid cancellations, we ask to text ahead to check if desired delivery time, delivery address, or meal type is possible before making a payment.
Cooking is our passion: if you are unhappy with your order, please let us know right away. We strongly believe, "You are what you eat." We want to bring you the freshest, cleanest, and highest quality ingredients. We will address the problem causing issues and improve in the future.
Text your cancel request to 817-249-9097. You will receive updates about your order status by text messaging. Please do not expect refund if you received status: in process of being cooked.
Call 817-249-9097. Due to cellular providers connectivity issues and kitchen equipment noises, we prefer text messaging to calling. However, leave a voicemail message with your cancellation request and we will call you back as soon as we receive it.
Send a Cancel Request via email message with your name, delivery address, cell phone number, email, and ordered meals from the menu. You will receive a confirmation back by email and text.